ETL: Two-Factor Authentication

Two-factor authentication requires you to submit two different secrets to complete a login, adding an extra layer of security to your Integrate.io account.

Two-factor authentication (2FA) requires you to submit two different secrets to complete a login. The first secret is your password for the website. The second secret is a one-time password generated on a device you own. Because the second factor is unique or personal to you, an attacker who finds out your password is still unable to log in.

Integrate.io ETL uses a time-based One-Time-Password scheme for the second factor. After you turn on 2FA, you are asked for a 2FA code each time you log in, immediately after submitting your password. You can use an app like Google Authenticator, Authy, or Salesforce Authenticator to generate this code.

Enable 2FA on your Integrate.io account

To enable 2FA on your Integrate.io account, after logging in but before selecting ETL & Reverse ETL or ELT & CDC click the settings gear where you can find Two Factor Authentication. Enter your current password and click the Enable 2FA button to start your enrollment.

You will be asked to scan a QR code with your preferred code-generator application. In case your application doesn’t support scanning a QR code but supports manual input of a 2FA secret, you may click the blue “the secret key” text, which will reveal the secret text you need. Upon scanning the QR or inputting the 2FA secret into your authenticator app, Integrate.io should show up in your app along with a numeric code. Enter this code on the Integrate.io 2FA settings page. This code is only valid for around 30 seconds from the time it was generated. Click the Enable button to finish your 2FA enrollment. If the code was not accepted, try another one after the code re-generates in the application.

If the process is successful you will notice there is now a banner on your 2-Factor Authentication page, informing you that 2FA is enabled!

To disable 2FA, simply input your current password and click the Disable button!

Changing your 2FA device

At some point you might want to change the device on which your 2FA codes are generated. In this case, you must first disable 2FA from the Settings page we saw above. Then, you should re-enable 2FA using your new device. It is important to note that after you enroll a device into 2FA, you will not be able to see the same QR code or secret text you saw before. You will not be able to “transfer” your 2FA codes to a new device. If 2FA is enabled, you will not be able to log into your Integrate.io account if you delete your Authenticator app or otherwise replace your code generating device, and will need to contact Integrate.io support.

Lost 2FA device

If you have lost or damaged your 2FA device or are otherwise unable to generate 2FA codes, don’t panic! You might still be logged into the Integrate.io dashboard. Simply visit the dashboard where you can safely disable 2FA via the settings screen we saw above. All you will need is your current password! Speaking of which, DO NOT reset your password in case you have lost 2FA access. Resetting your password will immediately log you out of Integrate.io and prevent you from disabling 2FA. If you do find yourself locked out of your Integrate.io account due to 2FA, you must contact us at [e-mail] to regain access.